At Fragiee, we are committed to delivering an exceptional fragrance experience. We understand that sometimes situations may arise where returns, refunds, or cancellations are necessary. Below, you will find a detailed outline of our policies to ensure clarity and transparency.
Return & Refund Policy
At Fragiee, we strive to provide a premium experience with every fragrance purchase. However, we do have a few important guidelines to ensure a smooth process:
- No Returns on Opened or Used Products: To maintain the integrity of our products, we cannot accept returns or exchanges for any items that have been opened or used.
- Damaged or Defective Products: If you receive a product that is damaged, defective, or an incorrect item, please notify us within 12 hours of receipt, and we will assist in resolving the issue.
- Product Sensitivities: Our perfumes feature natural extracts and are generally safe for most individuals. However, we recommend conducting a patch test before using any new fragrance to ensure it does not cause any sensitivity or irritation.
Refund Policy
If a refund is necessary, please review the following conditions:
- Damaged or Defective Products: In the event that you receive a damaged or defective item, we will process a refund or replacement once we have verified the issue. This may take between 4-7 business days.
- Unboxing Video Requirement: To expedite the refund or exchange process for damaged or incorrect items, we kindly ask for an unboxing video that clearly shows the product in its original packaging.
- Refund Request Process: To initiate a refund, please email us at support@fragiee.com or call +919773942159. Ensure that you include the subject line “Refund for [Order Number]” and provide any relevant proof, such as unboxing videos or photos, within 12 hours of receiving your order.
- Damaged Items Upon Delivery: If the packaging appears damaged upon arrival, kindly refuse the delivery and contact us immediately for assistance.
- Non-Delivery Claims: If your order shows as delivered but has not been received, please report this within 12 hours of the delivery status being updated. After this period, we will be unable to process a refund. We will investigate and resolve the matter within 3-4 business days.
- Refund Processing Time: Once your refund is approved, please allow 5-6 business days for processing. For Cash on Delivery (COD) payments, the refund will be processed to your bank account. Please provide your bank details to ensure the refund is credited within the same time frame. For online payments, the refund will be processed to the same account or payment method used for the original transaction.
Return Policy
In case of receiving a damaged, broken, or incorrect item, please refer to the following steps:
- No Returns on Opened Products: As previously stated, we do not accept returns or exchanges for products that have been opened or used.
- Damaged, Broken, or Defective Items: If you receive a damaged or defective product, we will gladly offer either an exchange or a refund after verifying the issue. This must be reported within 12 hours of receiving the product.
- Missing or Incorrect Items: Should any items be missing or incorrect in your order, please reach out to us within 12 hours of delivery. Provide relevant proof (photos or videos), and we will promptly resolve the matter.
- Damaged in Transit: If your product has been damaged during transit (e.g., leaking, broken), please contact us within 12-24 hours of receipt. We will verify the issue and ensure resolution within 3-4 business days.
Cancellation Policy
We understand that sometimes plans change, and you may need to cancel an order. Here’s what you need to know:
- Cancellation Before Dispatch: You can cancel your order anytime before it leaves our warehouse. Once the order has been dispatched, cancellations are no longer possible.
- Cancellation After Dispatch: Unfortunately, cancellations cannot be processed after the order has been shipped.
Refunds for Cancelled Orders
For cancelled orders, the following terms apply:
- Paid Orders: If you cancel an order that has already been paid for, we will refund the amount to your original payment method within 4-5 business days.
Important Notes
- Customer Support: If you have any questions or need assistance with returns, refunds, or cancellations, feel free to contact our customer support team at +919773942159 or support@fragiee.com.
- Product Sensitivities: Please ensure you perform a patch test before using any new product to check for any skin sensitivities or allergies. Unfortunately, we cannot accept returns based on sensitivities or allergic reactions.
- Damage, Defective, Replacement or even exchange product will be delivered in 10 days
By shopping with Fragiee, you acknowledge and agree to these terms and conditions. We are dedicated to providing high-quality products and unparalleled customer service, and we are here to assist you every step of the way.